vbaje FAQ — Answers to All Your Questions

No. Only one account can be created per mobile number or device. Attempting to open multiple accounts may result in both accounts being permanently closed and any balance being forfeited.

Your phone number and email can be changed from account settings. To update core details such as your name or date of birth, you'll need to submit a request to support through KYC verification.

KYC (Know Your Customer) is an identity verification process. It may be required when increasing your withdrawal limit or processing large transactions, using your national ID or passport. This is done to keep your account secure.

You can temporarily or permanently close your account from Account Settings. If you want to close it due to a gaming problem, use the responsible gaming tools — the self-exclusion option takes effect immediately.

We accept mobile banking, e-wallets, bank transfers (NPSB/RTGS), debit cards, and cryptocurrency (USDT, BTC, ETH). See the deposit page for the full list of available methods.

Minimum deposit amounts vary by payment method. Mobile banking and e-wallets typically start from as low as BDT 50–100. Check the deposit page for exact figures.

Deposits via mobile banking and e-wallets are usually credited instantly. Bank transfers may take 1–3 business days. For crypto, your balance is updated after blockchain confirmation.

vbaje does not charge any deposit fees. However, your payment service provider may apply their own transaction fees in accordance with their policies.

Processing time depends on the payment method. If your transaction stays pending for more than 30 minutes, contact us via live chat with a screenshot of the payment. Our support team will resolve it promptly.

Withdrawals via mobile banking and e-wallets are typically completed within 30 minutes to 2 hours. Bank transfers may take 1–3 business days. Expect slightly longer processing times on weekends.

The minimum withdrawal amount is generally BDT 500–1,000. The maximum limit depends on your account's KYC level and the payment method used. Check the withdrawal page for the latest limits.

The reason for rejection is usually communicated via email or account notification. Common reasons include incomplete KYC, unmet bonus wagering requirements, or an incorrect account number. If you're unsure, contact support.

Withdrawals are generally processed through the same method used for your deposit — this is required for anti-money laundering compliance. You can withdraw via mobile banking, e-wallets, bank transfer, or crypto.

After registration, simply make your first deposit and a 100% welcome bonus will be credited to your account automatically. If you have a promo code, enter it during registration — it cannot be added afterward.

To withdraw a bonus, you need to wager a specified amount — this is called a wagering requirement. Each bonus has its own terms. For example, a 10x wagering requirement means you must bet 10 times the bonus amount. Check the bonus page for exact conditions.

Log in every day to claim your daily login bonus. Check the Promos section of your account for weekly reload bonuses, cashback offers, and seasonal promotions. The higher your VIP level, the more rewards you unlock.

Yes. If you want to cancel a bonus before completing the wagering requirement, contact support to request it. Keep in mind that any winnings tied to that bonus will also be forfeited — so think it through before deciding.

Live Sports Betting (cricket, football, tennis, badminton), Live Casino (roulette, baccarat, blackjack, Texas Hold'em), slots, Fish Game, virtual sports, and much more.

RTP is the average percentage of total bets a game returns to players over the long run. For example, a 95% RTP means that for every 100 BDT wagered, 95 BDT is returned on average. You can find the RTP for each game in its details section.

In-play or live betting means placing bets while a match is in progress. Odds change in real time based on the score, time elapsed, and match situation. Quick decision-making is key here.

Yes. All data is protected with 256-bit SSL encryption. We never sell your personal information to third parties. You're welcome to read our privacy policy for full details.

Not mandatory, but strongly recommended. With 2FA enabled, even if someone knows your password, they still can't access your account without the OTP sent to your mobile.

Change your password immediately and notify support via live chat. If needed, request a temporary account lock. You can also end any active sessions from unrecognized devices in your settings.

vbaje app page (/app) to download both the Android and iOS versions. Always download from the official site — never from third-party sources.

Yes. The app gives you full access to Sports Betting, Casino, Fish Game, deposits, withdrawals, and bonuses. You also get push notifications, faster load times, and the ability to view offline stats.

On Android, allow installation from unknown sources (Settings > Security > Unknown Sources). Make sure you have enough storage space. If you run into issues, you can use the mweb version through your browser instead.

After logging in, go to Account Settings > Responsible Gaming to set daily, weekly, or monthly deposit limits. Limit decreases take effect immediately; increases take 7 days to apply.

A cooling-off period (24 hours to 6 months) is temporary — your account reactivates once the period ends. Choosing permanent self-exclusion will close your account for good. Both options are Responsible Gaming Details are available on the page.

Spending beyond your budget, chasing losses with bigger bets, neglecting family or work to play, hiding your gaming activity — these are all warning signs. For more details, visit our Responsible Gaming on the page.